Terms of service

Terms of Service

Last updated: 10 October 2026

Welcome to Element Zero. These Terms of Service govern your access to and use of our website and services. By browsing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. Use of Our Website

You agree to use this website only for lawful purposes. You must not misuse our services, attempt unauthorised access, interfere with website functionality, or provide false or misleading information.

2. Products and Information

We make reasonable efforts to display product descriptions, images, prices, ingredients and availability accurately. However, colours and product appearance may vary slightly depending on your screen, packaging or production batch.

Product availability, descriptions and prices may change without prior notice. Such changes will not affect an order we have already accepted, except where correction or cancellation is necessary due to an error or other legitimate reason.

Please review product descriptions, ingredient lists, allergen information and storage instructions before purchasing. If you have a food allergy or dietary concern, contact us for clarification before consuming a product.

3. Orders and Payments

By placing an order, you offer to purchase the selected products at the displayed price, together with any applicable shipping charges and taxes.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched. We reserve the right to decline or cancel an order in circumstances such as product unavailability, incorrect pricing or listing information, payment verification issues, suspected fraud, or other legitimate operational reasons.

If we cancel an order after receiving payment, we will arrange an applicable refund to the original payment method.

You are responsible for providing accurate billing details, delivery information, email address and phone number.

4. Shipping, Returns and Refunds

Shipping arrangements, delivery estimates, cancellations, returns and refunds are governed by our Shipping Policy and Refund Policy, which form part of these Terms of Service.

Nothing in these policies limits any rights you may have under applicable law.

5. Food Products and Storage

Our products should be handled and stored according to the instructions provided on the packaging or product page. Please check packaging integrity, expiry or best-before information, ingredients and allergen declarations before consumption.

Do not consume a product if its packaging appears tampered with or the product appears unsafe. Contact us if you have concerns about a product you received.

6. Intellectual Property

The content on this website, including our branding, logos, photographs, graphics, text and designs, belongs to Element Zero or its respective rights holders. You may not reproduce, distribute or commercially use this content without prior permission, except where permitted by law.

7. Limitation of Liability

To the extent permitted by applicable law, Element Zero will not be liable for indirect or consequential losses arising from the use of this website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

8. Changes to These Terms

We may revise these Terms of Service from time to time. Updated terms will be published on this page with a revised date. Changes will apply from the date of publication, subject to applicable law and any rights already accrued.

9. Governing Law

These Terms of Service are governed by the laws of India. Any disputes will be subject to the jurisdiction of the competent courts, subject to applicable consumer-protection laws and mandatory legal rights.